After the key strategic decision to unify the diffuse set of products under the CAI master brand, we developed a simpler, sharper, more modern approach to the CAI container logo.
CAI came to us with a multi-pronged challenge: thanks to numerous acquisitions over a short period they’d grown considerably, resulting in a many-headed monster of an identity crisis. Add to that the fact that they were already providing such a wide range of products to such a wide range of customers, and, well, let’s just say they needed a new structure for their brand architecture.
CAI came to us with a multi-pronged challenge: thanks to numerous acquisitions over a short period they’d grown considerably, resulting in a many-headed monster of an identity crisis. Add to that the fact that they were already providing such a wide range of products to such a wide range of customers, and, well, let’s just say they needed a new structure for their brand architecture.
The BS LLC 4-Way Analysis is a comprehensive overview of a brand’s current state of being. Here’s what we learned about CAI:
Customers who chose any of CAI’s various product offerings repeatedly and without prompting lauded the solutions as being purpose-built for their industry, ready to go right out of the box, and touted CAI’s Customer Support’s ability to customize the software for their particular way of working. Despite these glowing reviews, however, CAI as a brand was somewhat invisible; it was the products that had name equity.
The stakeholders responsible for finding and vetting a software solution came from many different industries, and held different roles. However, each of them suffered from the same sense of crisis when it was time to shop for enterprise software; none of them planned for the events that forced their need to change.
Enterprise management software is designed by a number of players, many of them juggernauts that would be reviewed by customers simply on name equity alone. However, most of these one-size-fits-all solutions were simply too bloated and too cumbersome for CAI’s mid-market customers, making CAI’s “purpose-built” designs very attractive.
According to numerous industry trend forcasts, the juggernauts needed to do what CAI has already been doing: create flexible, modular software that empowered work-from-anywhere connectivity, and allow for different departments and workstreams within an enterprise to choose it’s own software solution.
The center of our 4-Way Analysis revealed therefore that CAI’s products, thanks to easily configurable, industry-specific solutions were ready for customers in crisis. Once deployed, CAI’s solutions were also scalable, and the company’s highly-touted Customer Support team could go beyond user configurability and provide a highly-customized solution.
Contrary to the client’s belief, we found that they were not generating leads via SEO. Instead, the website served as primarily a technical resource for sales and marketing teams.
The site received traffic via branded keywords, which indicated an upstream referral source. The traffic it received did not engage, likely due to busy visual language. The majority of the site’s infrastructure lay dormant and unused.
The low score against targeted commercially-focused keywords indicated that the site’s copywriting did not semantically communicate its product offering.
What we learned fueled not only a new architecture but also a brand identity redesign, updated messaging, and a new website. The site is now powerfully optimized for brand growth and user ease; it’s much easier to find the right CAI product for your business organized by industry and solution, not outdated product names with zero equity. he resulting CAI brand is confident, built on the pillars of it’s purpose-built product brands, and as flexible and modular as the solutions they create for their customers. Its a strikingly simple, brilliantly blue, and resoundingly accessible SAAS brand housed under one easy-to-navigate digital roof.